Shipping Policy

SHIPPING POLICY

Thank you for shopping at Remalovinda. Below you will find everything you need to know about how and where we deliver your order.

DELIVERY AREA

We currently ship to addresses in Germany only. Orders with a delivery address outside Germany cannot be accepted at this time.

SHIPPING OPTIONS

We offer two shipping options at checkout:

Standard Shipping
Free of charge on every order. Estimated delivery time is 4 to 5 business days.

Insured Express Shipping
2.95 EUR per order. Estimated delivery time is 3 to 5 business days. Your parcel is insured while it is on its way to you, giving you extra peace of mind.

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and may occasionally be longer during busy periods, such as holidays or major sales, or due to delays with the carrier.

PRICES AND TAXES

All prices in our store are in euros and include the applicable value added tax. As we only deliver within the European Union, no additional customs duties or import taxes apply to your order.

ORDER PROCESSING

Orders are processed on business days. As soon as your order has been handed over to the carrier, you will receive a shipping confirmation by email with a tracking number so you can follow your parcel.

CHANGING OR CANCELLING AN ORDER

Please check that your delivery address is correct before completing your order. If you need to change your address or cancel your order, contact us as soon as possible at info@remalovinda.com with your order number. Once your order has been shipped, we can no longer guarantee that changes are possible. You can still return your items in line with our Returns and Refunds Policy.

FAILED DELIVERIES

If a parcel cannot be delivered, the carrier will usually leave a notice or take it to a nearby pickup point. If a parcel is returned to us because the address was incorrect or it was not collected, we will contact you to arrange a new delivery.

DAMAGED OR MISSING PARCELS

If your parcel arrives damaged, or if it has not arrived within the expected delivery time, please let us know at info@remalovinda.com. Include your order number and, for damaged items, a few photos. We will look into it with the carrier and find a solution for you.

LEGAL GUARANTEE

All items purchased from Remalovinda are covered by the statutory legal guarantee. Your consumer rights are not affected by this policy.

CONTACT

If you have any questions about shipping, we are happy to help.

Remalovinda
Maison Mastour B.V.
Pont Léopold 12
4800 Verviers, Belgium
Email: info@remalovinda.com
Phone: +49 163 1006304