Privacy Policy

PRIVACY POLICY

At Remalovinda, we take the protection of your personal data seriously. This Privacy Policy explains what information we collect when you visit our website or shop with us, why we collect it, how we use it and what rights you have.

1. WHO IS RESPONSIBLE FOR YOUR DATA

The controller responsible for processing your personal data is:

Maison Mastour B.V.
Pont Léopold 12
4800 Verviers, Belgium
Enterprise number: 1018.828.711
Email: info@remalovinda.com
Phone: +49 163 1006304

2. WHAT DATA WE COLLECT

Information you give us

When you create an account, place an order or contact us, we collect the details you provide. This can include your name, billing and delivery address, email address, phone number, order details and any messages you send us. If you fill in a form or take part in a survey, we also receive the information you enter there.

Payment information is entered directly with our payment service providers. We only receive the information needed to confirm and manage your payment, such as the payment status and the amount.

Information collected automatically

When you browse our website, certain technical data is collected automatically. This includes your IP address, browser type, device information, the date and time of your visit and the pages you view. We may also determine your approximate location from your IP address.

Information from other sources

We may receive data about you from service providers who support us with payments, shipping, hosting, analytics and customer support. If you interact with us on social media, we may receive information about that interaction from the platform concerned.

3. WHY WE USE YOUR DATA AND ON WHAT LEGAL BASIS

We process your personal data only where the General Data Protection Regulation (GDPR) allows us to. In particular, we use your data:

To process and deliver your orders, manage your account and handle returns. The legal basis is the performance of a contract (Article 6(1)(b) GDPR).

To communicate with you about your orders, questions and requests. The legal basis is the performance of a contract and our legitimate interest in good customer service (Article 6(1)(b) and (f) GDPR).

To send you newsletters and marketing messages, but only if you have agreed to receive them. The legal basis is your consent (Article 6(1)(a) GDPR).

To personalise your shopping experience, for example through product recommendations. The legal basis is your consent or our legitimate interest, depending on the method used.

To keep our website secure and prevent fraud or misuse. The legal basis is our legitimate interest (Article 6(1)(f) GDPR).

To meet our legal obligations, such as accounting and tax record keeping. The legal basis is compliance with a legal obligation (Article 6(1)(c) GDPR).

4. WHO WE SHARE YOUR DATA WITH

We only share your personal data where it is necessary. This includes:

Shipping partners, who receive your name and delivery address so they can deliver your parcel.

Payment service providers, who process your payment securely.

Technical service providers, such as our website host and email provider, who help us run our store.

All of these partners are only allowed to use your data for the purpose of providing their services to us and are contractually bound to keep it confidential and secure.

We may also disclose your data if we are required to do so by law, to protect our legal rights, in connection with a merger or sale of our business, or with your consent. We never sell your personal data.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to make it work properly and to understand how visitors use it. Cookies that are strictly necessary for the website to function are set automatically. All other cookies, such as those for analytics or marketing, are only set after you have given your consent in our cookie banner. You can change or withdraw your consent at any time, and most browsers also allow you to block or delete cookies.

6. YOUR CHOICES

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or by contacting us. To learn more about interest based advertising and how to opt out, you can visit youronlinechoices.eu.

7. YOUR RIGHTS

Under the GDPR you have the right to:

Request access to the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Ask us to delete your data.
Ask us to restrict the processing of your data.
Receive your data in a structured, commonly used format and have it transferred to another provider.
Object to processing based on our legitimate interests or for direct marketing.
Withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, simply email us at info@remalovinda.com. We may need to verify your identity before responding, and we will reply within one month.

You also have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is:

Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit)
Rue de la Presse 35
1000 Brussels, Belgium
www.dataprotectionauthority.be

You may also contact the supervisory authority in the country where you live or work.

8. HOW WE PROTECT YOUR DATA

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including encrypted data transmission on our website. While we work hard to keep your data safe, no system can be guaranteed to be completely secure.

9. HOW LONG WE KEEP YOUR DATA

We keep your personal data only for as long as it is needed for the purposes described in this policy. Order and invoice data is kept for as long as required by commercial and tax law. When data is no longer needed, we delete it or make it anonymous.

10. TRANSFERS OUTSIDE THE EU

If any of our service providers process personal data outside the European Union or the European Economic Area, we make sure an adequate level of protection is in place, for example through an adequacy decision of the European Commission or EU Standard Contractual Clauses.

11. THIRD PARTY WEBSITES

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, so we recommend reading their privacy policies.

12. CHILDREN

Our store is not intended for children. We do not knowingly collect personal data from anyone under the age of 13. If we learn that we have collected such data without the consent of a parent or guardian, we will delete it as quickly as possible.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our services or in the law. The latest version will always be available on this page.

14. CONTACT

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

Remalovinda
Maison Mastour B.V.
Attn: Data Protection
Pont Léopold 12
4800 Verviers, Belgium
Email: info@remalovinda.com
Phone: +49 163 1006304